Mercury hires the most experienced staff available with backgrounds in a variety of technology verticals, including SAAS, telecom, managed services, and hardware/ software solutions to best match your specific needs, including veteran sales agents, certified help desk staff, and more.
Partner with Mercury for experienced technology centric staff.
Whether we work on a short term project, or long term permanent extension of your business processes, Mercury's team is dedicated to your account- no one else. That builds up company specific knowledge growth and provides stability for your company.
Partner with Mercury for your next dedicated team.
Mercury's business model was created to provide you with highly talented support that won't break the bank. Reserve your budget and head count for your core business, and let Mercury support you at rates up to 70% lower than traditional methods.
Partner with Mercury for cost effective support.
Mercury is currently located in a business processing center that can handle more than 350 additional inbound, outbound, and back office support staff. When your project or long term permanent extension of your business processes, Mercury's experienced team can quickly scale to meet your requirements.
Partner with Mercury for scalability.
WHAT WE CAN DO FOR YOU
Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current requirements including customer support, help desk, call overflow, order taking, reservations and bookings, business continuity and more.
Mercury operates one of the most experienced call and support centers in the Philippines. Our outbound contact center operations are enabled and incented to successfully telemarket and up-sell our tech partners' solutions,as well as recruit, lead gen, billing reminders, and more.
BACK OFFICE SUPPORT
Mercury's operations are comprised of well-informed and well-trained professionals from the tech industry, including SAAS, telecom, managed services, hardware/ software solutions and more. Those skillsets allow us to be the preferred outsourcing choice for tech companies.
Mercury's Business Services
PRICING INCLUDES ALL SERVICES: Recruitment, Salary, HR, Office Space, Facilities, Amenities, Workstations, IT equipment, IT support, Fast Internet, Accounting, Legal, Insurances, Health, Corporate Events, etc. Your dedicated full time staff can work up to 24 days per month, 9 hours per day (180 hours per month). We operate 24/7 and can accommodate 1st, 2nd and 3rd shift working hours. Overtime rate over 8 hours will be charged 1.5x.